We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to the C.H.E.K INSTITUTE will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we care for your personal information is described below. If you have any questions, please don't hesitate to let us know.

Resale or disclosure of information to third parties
The C.H.E.K Institute does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists.

Browser information collected on the website
As with any website operator, the C.H.E.K Institute analyzes our website logs to constantly improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Privacy of our e-mail lists
The C.H.E.K Institute maintains e-mail lists to keep C.H.E.K Institute customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. In addition, we configure our list server software to refuse to divulge the e-mail addresses of our list subscribers to anyone but authorized C.H.E.K Institute staff, including other list subscribers.

Your Satisfaction Guarantee
We offer a 30-day unconditional guarantee on our products. If for any reason, within 30-days of delivery, you wish to return an item for a full-refund or credit towards other C.H.E.K Institute products, please call 1-800-552-8789 or email us at info@chekinstitute.com to obtain an authorization for a product return. All returns MUST be authorized by the C.H.E.K Institute prior to shipping the merchandise back to us for an exchange or refund to be given. Returned products need to be undamaged and should be returned in their original packaging. You will be given your refund, credit or exchange once we receive the item back. Please include a copy of the form below with your return.

Return Shipping Charges
You are responsible for any return shipping charges, unless the return was a result of our error (i.e. you received an incorrect item or a defective item).

Product Refunds

• Returns are accepted only within 30-days of the delivery date. After the 30-day mark, all sales are final, except in the case of defects.
• If you used a gift certificate to pay for all or part of an item that you wish to return, then that part of your return will be credited to your account for use with a future purchase.
• If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer.
• Refunds are credited to the original purchaser’s payment method.
• Please allow between 2-3 weeks from the day we receive the product back for returns to be processed.

Warranty Information and Defective Products
Products manufactured by the C.H.E.K Institute carry a 60-day limited warranty against defects. We will accept defects for third-party products up to 60-days from the time of delivery; however, after the 60-day mark, you will need to contact the manufacturer directly based upon their unique warranties. Tornado Ball — Due to the high ballistic nature of this product, it carries a 30-day warranty. The defect policy only covers manufacturing flaws, not product abuse.

Using our Return Shipping Label
Our return mailing labels are valid only for orders shipped within the U.S.A. Each mailing label is assigned to a specific shipment and is weight sensitive, so please do not send other items with the same shipment, otherwise UPS will refuse shipment or charge an extra fee and you will not receive the correct refund. Please note that you are responsible for taking the package to a UPS drop point nearest you or scheduling a pick-up. UPS will charge a fee for picking up a package.

Products Purchased from Authorized Distributors / Resellers
If you purchased a C.H.E.K Institute product from one of our authorized distributors or resellers, then you must handle the return directly through them.

Confirmation of Enrollment:
A official confirmation of enrollment will be sent to you, via e-mail, upon registration approval. Course Welcome Packets will be sent, via e-mail, approximately 3-months before the course start date or 1-week following enrollment, (whichever comes first). It is important we have a valid e-mail address for communication with you prior to your registration.

Course Cancellation:
The C.H.E.K Institute reserves the right to cancel an event at our discretion. In the event of course cancellation by the C.H.E.K Institute,100% of the tuition will be eligible for refund, transferable to another program or may be kept with the C.H.E.K Institute as C.H.E.K Institute Credit for the purchase of product, courses or educational material.

If a course has to be cancelled or postponed due to an Act of God, including but not limited to war, earthquakes, terrorism, natural disasters, the C.H.E.K Institute reserves the right to offer students who are registered for the affected event, a place in a similar event or C.H.E.K Institute Credit equal to the amount of the tuition paid which the student may use for the purchase of product, courses or educational material. Tuition will not be refunded.

Transfer Policy:
Students who register for a C.H.E.K Institute program and subsequently decide to attend another C.H.E.K Institute program must notify the C.H.E.K Institute Education Department, in writing, and complete a new Course Registration Form to officially transfer. The general tuition for enrollment in a C.H.E.K Institute program is subject to a transfer fee in accordance with the fees listed below when a student transfers from one C.H.E.K Institute program to another program after completing the registration process.

Students who register for a C.H.E.K Institute program and subsequently decide not to attend that program may transfer their enrollment to a third party. The C.H.E.K Institute is not responsible and will not be involved in third party transactions. The general tuition for enrollment into a C.H.E.K Institute program is still subject to a transfer fee in accordance with the fee listed below when an individual transfers their enrollment to another student after completing the registration process. The C.H.E.K Institute Education Department must be notified, in writing, and the new student must complete a Course Registration Form to officially transfer the enrollment.

Students who register for a C.H.E.K Institute program and subsequently do not meet the eligibility requirements, 30-days prior to the course start date, may be required to transfer to another program. Student tuition, on required transfers, is subject to a transfer fee in accordance with the fees listed below after completing the registration process. Transferred students will be required to complete a new Course Registration Form before attending another program. The C.H.E.K Institute will notify students of prerequisite requirements and due dates upon enrollment or request by the student.

Transfer fee for any transfers: 15% of the full tuition for initial C.H.E.K Institute program registered to attend. This fee is to be paid by the student at the time of transfer, in addition to any tuition paid to date, unless the tuition for the course the student is transferring into is 15% or more lower than the tuition for the course the student is transferring out of.

Refund Policy:
Students who register for a C.H.E.K Institute program and subsequently decide not to attend that program must notify the C.H.E.K Institute Education Department, in writing, in order to officially withdraw from the program. Tuition refunds will be based on the date of official withdrawal. The official withdrawal date is the date that the C.H.E.K Institute Education Department receives the official letter of withdrawal. The general tuition for enrollment into a C.H.E.K Institute program is refundable in accordance with the following schedule when a student resigns from a program after completing the registration process.

Cancellations 121 days or more prior to the course start date receive 85% refund of total amount of tuition paid to date
Cancellations 91-120 days or more prior to the course start date receive 75% refund of total amount of tuition paid to date
Cancellations 61-90 days or more prior to the course start date receive 50% refund of total amount of tuition paid to date
Cancellations 60 or less days prior to the course start date receive no refund

All refunds must be approved by the C.H.E.K Institute Education Department before being processed by the C.H.E.K Institute Accounting Department. Refunds will be processed by the C.H.E.K Institute Accounting Department within 30 days following approval.

Students who register for a C.H.E.K Institute program and subsequently decide to transfer to another C.H.E.K Institute program or withdraw from the program are subject to the refund policy based on their initial registration date.

Students who register for a C.H.E.K Institute program and subsequently decide not to attend that program after the 90-day deadline for refunds may transfer out of the program enrolled and keep the remaining tuition balance as C.H.E.K Institute Credit for use within 2-calendar years from date of transfer. The C.H.E.K Institute Credit may then be used to purchase product, courses and/or educational material.

• We accept Visa, MasterCard, American Express or Discover, money orders, personal or company checks. All payments must be made in U.S. funds.
• Please make checks or money orders payable to C.H.E.K Institute.
• All orders must be pre-paid.
• Purchases on credit are at the discretion of the company and will only be received upon receipt of a completed credit application form (available from our accounting department).
• Prices subject to change without notice.
• California residents please add 8.25% sales tax.

• Within the mainland U.S. orders are shipped via UPS Ground, unless otherwise requested. Please refer to the chart below for shipping charges.If you require your order quickly, please call for UPS 3-Day, 2-Day or Next Day shipping charges.
• Extra charges apply for orders shipped to Hawaii and Alaska. Please call, fax or e-mail for shipping charges.
• International orders are shipped UPS Expedited Worldwide or US Mail International Priority. Please call, fax or e-mail for shipping charges.
• For orders over 35 lbs., please contact us for shipping charges.
• Please allow 2-3 weeks for delivery.